Generally, we will glady replace or repair, free of charge, any reasonable
defects in our products. It is understood that variations of size, color and
/ or patterns are characteristic of art quality and are not considered defects.
Additionally, if your personalized items are found to have copy errors that were
made by our production facility, we will be happy to replace the item with the
Regretfully, custom designed items are not eligible for returns or refunds.
Returns & Replacements - Non Personalized Items
All merchandise that has not been personalized is sold with a thirty (30)
day money back guarantee. Shipping and handling charges are not refundable.
Products must be returned undamaged, in all original packaging and in good
condition. Damage and misuse are not covered.
Quantity Changes / Cancellations
If changes in quantity or cancellations are received prior to production,
there will be no additional charges. If production is already in progress,
additions will be treated as a new order and cancellations may be subject to
a materials charge plus the art charges already incurred. Any change
in an order may alter the scheduled shipping date. Total cancellations of
orders will be charged all costs incurred prior to receiving written
Processing Returns / Cancellations
To process a return or cancellation, please call our Client Services Department
at 1-888-898-7313. Please have your order number available.